• Appointments must be cancelled at least 48 hours prior to scheduled appointment time.
• Any cancellation which occurs within 48 hours prior to the scheduled appointment time or if the patient/client fails to attend the appointment, a 50% cancellation fee will be incurred. There is no Medicare rebate applicable to this cancellation fee.
• If the patient is usually a bulk billed, they will still incur a cancellation fee.
• If the patient or parent/carer is unwell and cannot attend an initial appointment, it will need to be rescheduled at the next available time which will be within the next twelve weeks.
• If an initial appointment needs to be rescheduled for any other reason, then it should be organised for as soon as reasonably possible within the doctor’s schedule.
• If a patient fails to attend and initial appointment, or cancels within 48 hours, then the parent/carer can rebook, although the appointment offered may be in up to 12 months’ time.
• In the event of three documented “no-show”, or “same-day cancellations,” of an initial appointment then we will write to the patient and referring doctor that we can no longer provide medical care for that patient.

• Appointments must be cancelled at least 48 hours prior to the scheduled appointment time.
• Any cancellation which occurs within 48 hours prior to the scheduled appointment time or if the patient/client fails to attend the appointment, a 50% cancellation fee will be incurred. There is no Medicare rebate applicable to this cancellation fee.
• If the patient is usually a bulk billed, they will still incur a cancellation fee.
• In the event a patient arrives late as defined by “late arrival” to their appointment and cannot be seen they will be rescheduled for a future appointment.
• For a “no-show” or “same-day cancellation”, it is up to their parents/carers to contact the clinic and rebook the appointment.
• Prescriptions are not usually issued without an appointment.
• If an appointment has been cancelled and has been rescheduled, but the patient will run out of medication before the rescheduled appointment, a single prescription without any repeats can be issued to tie the patient over until the rescheduled appointment which may attract a prescription fee of $40.
• Only a single tie over prescription can be issued and so the patient will need to attend the rescheduled appointment.
• If a patient or their parent/carer is unwell and cannot attend a follow up appointment, please let us know in advance, and a telehealth appointment can be arranged. A subsequent face-to-face appointment will also be organised within four weeks. Prescriptions can be issued during the telehealth consultation to last until that face-to-face appointment.
• If a patient is unable to attend subsequent face-to-face visits, then the parent/carer may be requested to pay the consultation fee in advance of any further consultations or prescriptions being issued.
• In the event of a patient incurring three documented “no-shows” and/or “same-day cancellations,” the patient may be subject to dismissal from our care.

• Prescriptions Policy Hunter Children’s Clinics Pty Ltd

Date of approval: 9th October 2024

Date of review: 9th October 2025